Transformation Services

Digital Transformation Services For Insurers

Digital transformation is challenging in insurance, where change must happen without interrupting the flow of daily business.

The nature of competition in property and casualty (P&C) insurance is shifting as new entrants, changing consumer behaviors, and technological innovations threaten to disrupt established business models. Though the traditional insurance business model has proved remarkably resilient, digital has the power to reshape this industry as it has many others.

As new opportunities emerge, those insurers that evolve fast enough to keep up with them will gain enormous value; the laggards will fall further behind. To succeed in this new landscape, insurers need to take a structured approach to digital strategy, capabilities, culture, talent, organization, and their transformation road map.

Maplesage, in collaboration with a global consulting & digital solution provider, helps Insurers to create greater business efficiencies, maintain compliance, improve profitability, and keeping pace with the evolving market.

We, understand the needs of the Insurance industry and support via our comprehensive rapid deployable frameworks and other custom solutions to manage the entire value chain.

Digital Services

Stand Out & Attract the Modern Insurance Consumer

Digital is changing the game for Insurance companies. Today’s insurance consumer shops across more digital channels, turns to social media for recommendations, and uses mobile during the entire purchase journey. To address the needs of these digitally savvy consumers, insurers must implement acquisition strategies that span traditional, digital & mobile channels.

We help insurance providers engage better with customers, channels & partners. MapleSage provides strategic customer lifecycle marketing & channel enablement solutions for insurance driven by engaging design experiences, technology support & high performance digital campaigns:
  • STRATEGY- Digital Strategy for Customer Acquisition & Engagement Digital Marketing Technology Strategy & Selection Content & Engagement Strategy
  • WEB AND MOBILE -Website (Re)Design & Development, Website Maintenance & Support, Responsive Design Implementation, Mobile Applications for Quotes, Calculators & Other Acquisition Tools
  • DIGITAL MARKETING - Search Engine Optimization Strategy & Implementation, Social Media Marketing Strategy & Implementation, Lead Generation & Management, Marketing Automation Enablement & Campaign Management
  • CRM - CRM Simplification & Dashboards, Implementation, Integration with Website/CMS & Marketing Automation.

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Platform Services

A scalable technology platform empowering Insurance providers through its comprehensive modules covering policy administration, claims processing, reinsurance, dashboards & statutory reporting, agency management, & much more.

Advantages:

Operational Efficiency

Organize your business by automating & integrating various business functions seamlessly.

Enhanced Customer Experience

Empower your customers to self-service their policies using feature rich customer portal.

Multiple Lines of Businesses

Manage different business needs for various Life, Health & General Products through one common platform.

Informed Decisions

Extensive reporting & elaborate views of your business on mobile-friendly Dashboards help you stay informed.

Quick & Easy Implementation

A quick & simplified 4-stage implementation process sets your system for go-live.

Business Transformation

Helps you take advantage of technology to improve the customer journey leading to business growth.

Mobile Services

Today, mobility is enhancing field capabilities, improving service levels, & helping engage customers like never before. Our experienced insurance mobile app solutions team enables insurance providers to close sales, allow policyholders to manage policies & file claims from the convenience of a mobile app, quicken underwriting operations, all while engaging the customers at a deeper level.

  • CONSULTING - Enterprise Mobility, Strategy, Mobility Architecture Advisory, Technical Advisory, Process Advisory, Architecture Reviews
  • MOBILITY TESTING - Functional Testing, Performance Testing, Compatibility Testing, Security Testing, Automation Testing, Usability Testing, Mobile Localization Testing, Test Labs
  • APPS - Customer self-service apps, Agency Management Apps, Billing Center, Management Dashboard, Mobile NFC Payments, Fleet Management, Wealth Management, Business Productivity Applications, Health & Wellness, Claim Survey Assist, Claim Adjudication

 

Advantages 

Consulting Approach

We collaborate with you to analyze your business processes & move them to mobile for better customer reach.

Mobility CoE

Dedicated practice for user-centered processes & best in class resources.

Specialized Testing Labs

Expertise and infrastructure to support a variety of platforms & devices.

Proven Track Record

Multiple Insurance industry engagements, application rollouts, & enterprise implementations.

Rich Experience

Experience across insurance value chain of Intermediaries, Carriers & Customers.

Time to Market

Access to large pool of resources with strong insurance expertise to reduce your time to market.

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CRM Services

CRM Solutions 

We offers comprehensive CRM Solution - developed especially for Insurers enabling them to automate tracking of customer interactions at one dashboard, log their sales activity automatically, and manage sales pipeline with total visibility and ability to cross sell and up-sell.

Insurance CRM solution manages the main three communities of Insurance Industry in one place; customers, prospects & producers

Advantages 

  • Capture leads from Omni channel campaigns.
  • Integration with core processing insurance modules improves efficiency.
  • Manage complete insurance marketing through one tool.
  • Efficiently manage all the leads at one place.
  • Identify cross-sell/up-sell opportunities.
  • Manage Producers and capture all communications in one place.
  • Get detailed analytics on sales-performance reports.
  • Allows better pipeline management.
  • Securely manage your teams through roles, profiles and teams.
  • Mobile friendly sales app and dashboards.

We help you analyze, understand, & utilize current trends to take advantage of new technologies & strengthen the relationship with our customers as an ideal partner.

  • Consulting services covering sales processes, CRM evaluations, finalizations & configurations.
  • Significant experience in implementing & integrating CRM solutions for Insurance industry.
  • Expertise in CRM priorities; sales management, marketing automation and customer support & service.
  • Certified consultants with cross-platform skills.
  • Proven methodology & excellent project experience.
  • Strong technical expertise across various industry CRMs.

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Testing Services

Domain Focused, Quality Driven Test Expertise

We offers a comprehensive portfolio of business-driven quality assurance and testing services focusing on timely deployment, reliability, and robustness.
 
MapleSage’s Testing Services offer functional, non-functional, and test automation services to ensure your applications are performing optimally. We understand your need to reduce testing costs while continually improving quality and throughput of new functionalities. We combine our consulting and testing expertise with appropriate industry-specific testing solutions to address specialized requirements that are at the core of your business.
 
Advantages:
  • Enhanced application quality and performance 
  • Testing capability properly sized and aligned to the business
  • Early identification of defects to reduce rework and TCO
  • Reduced time to market on new applications and systems
  • Improved test maturity, towards “first-time-right” applications
  • Metrics and benchmarks to measure quality and performance
Our Testing Services are a unique amalgam of traditional and latest services spanning from QA of applications/software/systems to testing under new-generation technologies and platforms such as mobility, cloud, SOA, social media, and big data.
 

TCOE

Testing Center of Excellence (TCOE) to advocate continuous process improvement best practices and knowledge sharing.

Structured Processes

Industrialized and structured processes to efficiently execute and measure performance using multiple indicative metrics. to efficiently execute and measure performance using multiple indicative metrics.

Domain Expertise 

Highly capable and committed resources with testing expertise in various domains and specific tools.

Our end-to-end high quality outcome based testing processes ensure ultimate quality and accelerated go-to-market time along with greater cost reduction.

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ADM Services

Application Development & Maintenance Services


Our customized Application Services enable our customers to optimize their business processes with significant cost savings, infuse innovation to improve customer satisfaction and achieve competitive differentiation for sustainable business growth. Our deep understanding of business needs across industries and domains along with its technical expertise and mature processes, allows it to develop and maintain custom business applications with the highest quality standards.
 
Our transparent approach towards continuous communication and collaboration ensures our clients about the process flows and project status.
 

Development and Enhancement

Our vast experience in functional business understanding makes it uniquely qualified to deliver solutions as per your expectations. We help you realize various advantages while developing your mission critical applications and systems. Our team supports all phases of the application development lifecycle, from application vision and strategy through design, build and testing, and integration of operations.

Migration Services 

If legacy technology—and the impediments to adopting new technology—is holding you back, MapleSage can help. Our Application Modernization Services can transform your business and technical environments with modernization and application portfolio management services that leverage innovations in cloud, mobility, cyber, social, and analytics.

Maintenance and Support

There is an increasing user demand and workload, a greater number and more complex applications need to be supported. How do you do all of this with constraints of time and budgets? MapleSage's Application Support and Maintenance Services are a complete solution for maintaining and supporting your existing applications that span across technologies, platforms and frameworks, and make IT applications and systems perform at peak efficiency.

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